Managed Website & Hosting Services

BrandHeights provides managed website services to ensure that your website is always available and your CMS platform and plugins are up-to-date.
Our Managed hosting services ensures your website is secure and your environment current.

448 Sites

The total number of websites we currently host.

Hosting Questions
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Availability

Brandheights uses industry standard monitoring tools, security software, and expert services of hosting partners to ensure your website is available 24/7.

  • UPTIME MONITORING: With the latest in monitoring services like Nagios, Brandheights is always aware of a website outage. Our hosting partners provide round the clock server monitoring.
  • SECURITY AND PREVENTION: Brandheights help prevent and troubleshoot malicious activity on your website whether it is brute-force access attempts, bot traffic, or a legitimate user behaving badly. We utilize security plugins, dual authentication, and server-side software to “blackhole” the IP addresses of potentially malicious users.
  • PERFORMANCE OPTIMIZATION: What makes a website perform badly? Outdated plugins, increasing amounts of data, poorly compressed images, 3rd party code to name a few. BrandHeights managed website and support services are available to help troubleshoot, update, and provide other recommendations to boost the performance of your site.
CMS Maintenance

Open Source website software requires regular updates to remove vulnerabilities and exploits. BrandHeights managed website and support services ensure your CMS platform is up to date.

  • CONTENT MANAGEMENT SYSTEM UPDATES: The primary purpose of content management system core update is security. Backups are taken before any update and care is taken to ensure minimum downtime..
  • PLUGIN UPDATES: Regular plugin updates are required as they can conflict with latest CMS updates or custom website code. BrandHeights support services are always available to upgrade plugins upon request..
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Check Out Some Of Sites We Host

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Natural Beauty Care
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Dairy Suppliments
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Perfume Store
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Server Monitoring with Nagios

Brandheights uses an open-source monitoring system called Nagios.

We utilize this system to alert the support team of server performance issues and outages.

  • Alerts when critical systems near overload or failure
  • Email and SMS notifications of critical service failure and recovery
  • Brandheights attempts to restore the server or contact hosting provider during regular business hours
  • Proactive Zenoss monitoring through Blackmesh and Steadfast
  • Server monitoring and WordPress security monitoring by WPEngine
Daily Backup Service

Brandheights hosting service includes daily backup solutions. Standard backup services are provided to our customers at no additional cost. These services include servers that run a web-accessible backup program called R1Soft Continuous Data Protection (CDP). This system is configured to create incremental daily,weekly and monthly backups. We also create database backups.

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Performance Maintainance
  • ENVIRONMENT HARDWARE MAINTENANCE & UPGRADES – Hardware maintenance and upgrades are managed by Steadfast.net as needed, usually due to hardware failures. Upgrades are requested by Brandheights for performance and security reasons. Steadfast provides and installs hardware replacements and upgrades. See Steadfast.net regarding Steadfast’s SLA regarding maintenance. Brandheights Support will notify the client of website downtime due to hardware updates.
  • WEBSITE FORM MONITORING & TESTING – Form activity is logged and reported in Mighty-Site for clients to use as a backup to emails not received. It is advised that clients audit this report, as email delivery is not 100% reliable. Each week, Brandheights will report and test all Mighty-Site driven websites that did not record a successful send form action in the last seven days to ensure that the send form is properly scripted and configured. Clients may receive a test email sent by Brandheights verifying that the form is working properly.
  • ENVIRONMENT HARDWARE MAINTENANCE & UPGRADES – Hardware maintenance and upgrades are managed by Steadfast.net as needed, usually due to hardware failures. Upgrades are requested by Brandheights for performance and security reasons. Steadfast provides and installs hardware replacements and upgrades. See Steadfast.net regarding Steadfast’s SLA regarding maintenance. Brandheights Support will notify the client of website downtime due to hardware updates.
  • WEBSITE FORM MONITORING & TESTING – Form activity is logged and reported in Mighty-Site for clients to use as a backup to emails not received. It is advised that clients audit this report, as email delivery is not 100% reliable. Each week, Brandheights will report and test all Mighty-Site driven websites that did not record a successful send form action in the last seven days to ensure that the send form is properly scripted and configured. Clients may receive a test email sent by Brandheights verifying that the form is working properly.
How well do you know your web host?

Brandheights web hosting packages are based on your individual requirements so you never have to feel like you’re settling. Because Brandheights designs and develops the sites we host, we also maintain the environments. Take advantage of robust hosting plans by partnering with us.

BrandHeights Hosting Support

Brandheights Support team is available to address any website hosting issues. Visit our Support page to contact the team or submit a ticket on the Brandheights Support Portal.

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